Louise Goswami has worked in regional and national knowledge and library service roles in the NHS for 20 years. She currently works for NHS England as Head of Knowledge and Library Services. Louise played a significant role in the development of the national strategy for NHS knowledge and library services, Knowledge for Healthcare and was the initial Programme Lead for the implementation of this work. Before joining the NHS, Louise spent over 10 years in the private sector. She worked for Accenture as a Capability Development Manager and as an Information Scientist for the European Research Laboratories of Hewlett Packard. She began her career as a Graduate Trainee Librarian at the University of Glasgow. Louise holds an MSc in Healthcare Leadership, an MBA from the Open University and an MA in Information and Library Management from the University of Northumbria. She is a chartered member of the Chartered Institute of Library and Information Professionals (CILIP).